Contact us here

FAQs

How fast will you reply?

We usually respond within 1 business day. For urgent requests, email info@shi-cn.com.

What details should I include?


Your name, email, product or topic, and a short description (order number if applicable).

Can I send attachments?

Yes—please email files directly to info@shi-cn.com

Where are you located?

Shanghai Hescheler Institute (SHI). We serve clients internationally.